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Payment, Cancellation and No Show
I am sorry that as we have had people cancelling on the day of arrival and we have been unable to rebook
the room and people just not turning up we now have to request the following terms of payment:-
A £40 non-returnable deposit when booking, made by our Paypal link, or
a cheque for the full amount - to clear in advance of your stay, or
full payment by our Paypal link, or
the balance in cash on arrival.
Arrival and Access
Your room will be available from 4.00 pm on the day of arrival.
Should you require earlier acccess please talk to us and we
will do our best to assist. You will be issued a set of keys
when you register on arrival. You have full responsibility of
these keys for the duration of your stay. Lost keys will be
charged at £10 per set.
Departure
Please vacate your room by 10.30 on the day of departure to
allow us time to make it ready for the next guests
Damages and Breakages
We do not accept any responsibility for loss or damage to guests'
personal effects or property whilst staying at Twitchers Retreat
bed and breakfast. We appreciate that accidents do happen and
request that any breakages or damage in the room are advised
to us. Where items are damaged in a manner that is not through
normal use, or items are stolen, then we will seek to reclaim
costs to replace the items.
Smoking
Please note that we are a non-smoking bed and breakfast. We
reserve the right to seek compensation (including consequential
loss) for any damage and additional costs of cleaning (such
as curtains, blinds, bedding etc) caused by a guest 'smoking'
within the the bed and breakfast. Consequential costs may be
incurred where it is not possible to remove the smell of smoke
from the room prior to the arrival of the next guest who subsequently
demands compensation from ourselves.
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